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📜 KITCHEN SERVICE CHARTER

Terms & Conditions of Service

Welcome to VaishaliBen.com. These Terms of Service govern your use of our artisanal food ecommerce platform and purchases of small-batch culinary products crafted with traditional Gujarati reverence.

Last updated: October 2026 • Certified under Food Safety & Standards Act, 2006

CLAUSE 01

Kitchen Operations & Handcrafted Nature

All delicacies are prepared strictly in small daily batches following ancestral slow-roast and stone-ground recipes. Minor natural variations in color shade, textural granularity, and subtle aromatic depth of stone-ground sesame (Tal), unrefined jaggery (Gor), and cold-pressed peanut oils are the genuine hallmarks of unbleached, additive-free culinary heritage.

CLAUSE 02

Pricing, Taxes & Order Confirmation

All item prices on VaishaliBen.com are listed in Indian Rupees (INR) and are inclusive of applicable Goods and Services Tax (GST). A binding order confirmation and electronic receipt is automatically generated and dispatched via SMS/Email immediately upon settlement through our certified banking partners.

CLAUSE 03

Seasonal Dispatches & Winter Specialties

Signature seasonal batches—including our revered Kutchi Til Kachariyu, Adadiya Pak, and winter-harvested Churma Ladoo—are produced in strict rhythm with the agro-climatic calendar. When daily harvest allocations are depleted, pre-orders shift automatically to the subsequent morning bake cycle.

CLAUSE 04

Delivery & Acceptance

Parcels are dispatched in sealed food-grade tins via express courier partners. Delivery is deemed complete upon physical handover at the designated address. In accordance with safety standards, opened perishable edible items cannot be returned.

CLAUSE 05

Intellectual Property

All trademarks, brand insignias, heirloom recipe narratives, artisanal packaging designs, and digital visual assets on VaishaliBen.com are the proprietary intellectual property of VaishaliBen Artisanal Kitchens. Unauthorized reproduction is strictly prohibited.

CLAUSE 06

Governing Law & Jurisdiction

These terms shall be governed by and construed in accordance with the laws of India. Any legal disputes arising in relation to orders, culinary claims, or service shall fall under the exclusive jurisdiction of the competent courts in Mehsana / Ahmedabad, Gujarat.

CLAUSE 07

Concierge & Grievance Redressal

For immediate assistance, order clarifications, or customer service escalation, our concierge desk is available at:

Customer Grievance Cell: VaishaliBen Kitchens
Email: concierge@vaishaliben.com
Phone / WhatsApp: +91 98765 43210
Address: State Highway, Mehsana, Gujarat - 384002

Committed to Traditional Integrity

Every policy honors the sacred trust between our heritage kitchen and your family hearth.